Update 5 (Feb. 15).
The server problem now seems to be resolved, and
most students are now able to work without any problems. The
few problems that are still being reported are case-by-case
situations that I'm working on.
For any future issues, please continue to e-mail me. I'm not
an expert on their system, but I'll do my best to troubleshoot
the problem. You may also contact student support directly, at
1-800-423-0563 or e-mail
SupportTeam@bca-support.com
with a description of your problem. Between 6:00 PM and 9:00 PM take your chances with tech support at
1-888-281-2990, although currently they are only supposed to help instructors.